Refund policy

RETURNS & EXCHANGES

  • Thank you for shopping with Shiny Cquin. While we hope that you will love your merchandise, if for any reason you are unsatisfied with your purchase we will gladly accept your unworn/unwashed items (excluding certain items) within 15 days of the delivery date. FINAL SALE items are not eligible for return or exchange.
  • If you’d like to initiate a return or exchange please provide the following: your name, order number, and reason for return to email address:  shinycquin@hotmail.com
  • Please send all returns and exchanges to:


Shiny Cquin
2708 Woodrill Ct
Bedford, TX 76021

  • You may use USPS, Fed Ex or UPS. 
  • Returns and exchanges will be processed within 10 business days of receipt.
  • All makeup, jewelry, items of a gift or promotional nature, or items in our FINAL SALE section, cannot be returned or exchanged.
  • Merchandise must have all tags attached and returned with all included accessories. This includes belts, pins, etc.
  • Items that are soiled, worn, damaged, or laundered will not be accepted. This includes any stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal hair, etc. It is at Shiny Cquin's discretion to decide if the returned/exchanged item has been soiled. If an item is determined to be as such, it will be returned to the customer at the customer’s expense.
  • Vinyl items must be returned in original packaging, wrapped in white tissue paper and sealed in a clear bag. Make sure your item is properly folded and packed neatly to ensure the item will not be damaged. 
  • Exchanged items will only be sent out once we receive the original item.
  • Exchanges are only allowed for the same item, in a different colorway, size or style.
  • We will cover the shipment cost of your replacement item.
  • Multiple exchanges for the same item are not permitted.
  • Exchanges are only available to all U.S. customers. At this time, and due to the high cost of shipping, we do not accept exchanges for international orders.
  • Original shipping and handling fees are not refundable.
  • Returned merchandise shipping is the sole responsibility of the buyer.


WHAT ITEMS ARE RETURNABLE?

  • Within 15 days of receipt of your shipment being received to you
  • In original condition with original tags still attached
  • Unwashed and Unworn condition
  • In the original packaging
  • Incorrect shipped items 
  • Damaged or flawed items
  • Exchanges for a different size, or item of equal or lesser value within the US

WHAT ITEMS ARE NON-REFUNDABLE/RETURNABLE?

  • Free gifts or promotional items
  • Underwear or swimsuits, lingerie; etc
  • Makeup 
  • Final Sale Items
  • Pierced Earrings or any jewelry that goes inside your body
  • Items with tags missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, cigarette smoke, perfume, animal or human hair, etc

ARE THERE ANY CHARGES FOR RETURN?

  • There is no restocking fee for a return
  • Original shipping charges are non-refundable
  • You are responsible for the cost of return shipping charges unless item is incorrect or damaged
  • If an item or element is missing it can be denied for a return and or deducted from your refund or rejected

REFUNDS

  • Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement.
  • PayPal refunds should appear within 24 hours.
  • Refunds can only be refunded to the original method of purchase only. We can only offer store credit if you no longer have access to that form of payment.

WRONG OR DAMAGED ITEMS

  • If you receive a wrong or damaged item, please contact us immediately so we may resolve your issue for you asap. 

FINAL SALE

  • All items marked as "Final Sale" at the time of purchase are final sale meaning they are non-returnable, you can not refund or exchange, no exceptions.

SALES / PROMOTIONS

  • No raincheck on sales, which means we can not apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts.
  • You can not stack discount codes or codes from rewards and points with a sale discount code.


You can always contact us for any return question at shinycquin@hotmail.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may fix the issue as quickly as possible.